SHIPPING POLICY

AVENLO currently ships exclusively to addresses within the United States. All orders are shipped from our fulfillment partners in China.

Orders are normally processed within 2 business days. Processing time is separate from delivery time.

Estimated delivery options:

• Free Shipping: 7–12 business days after processing.

• Express Shipping: 5–9 business days after processing. The applicable price is displayed at checkout.

All orders include tracking. Tracking information may require several business days to update after shipment.

Delivery estimates are not guarantees and may be affected by carrier delays, customs processing, severe weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if you notice an error. We cannot guarantee address changes after an order has entered processing or been shipped.

Orders may arrive in separate packages. If we cannot ship within the stated timeframe, we will contact you with a revised estimate and provide the option to cancel for a full refund.

Applicable sales taxes are calculated at checkout. International shipments entering the United States may be subject to customs processing, duties, or import charges. Any amount charged to the customer will be disclosed at checkout where available. If a carrier requests an unexpected import payment, contact us before paying it.

Contact: support@shopavenlo.com

COMPLIMENTARY SHIPPING PROTECTION

Free Shipping Protection is included with every AVENLO order at no additional charge. This protection is administered by AVENLO and is not a third-party insurance policy.

It covers:

• packages confirmed lost during transit;

• items damaged during transit;

• orders that arrive with missing items because of transit damage.

Damage or missing-item claims must be submitted to support@shopavenlo.com within 7 days of delivery. Include the order number, photographs of the item, shipping packaging, and shipping label.

A package may be considered lost when the carrier confirms the loss or when tracking has shown no movement for at least 20 business days.

Packages marked as delivered are not automatically considered lost. Customers should first check the delivery location, household members, neighbors, and the carrier. If the package remains missing after 3 business days, contact us so we can review the case.

Protection does not cover:

• an incorrect or incomplete address provided by the customer;

• theft or loss after confirmed delivery;

• damage caused after delivery;

• refused or unclaimed packages;

• claims containing false or misleading information.

Approved claims will normally be resolved with a replacement. If a replacement is unavailable, we will issue a refund to the original payment method.