RETURN AND REFUND POLICY

We offer returns within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, and returned with its original tags, accessories, and packaging. Sale items may also be returned if they meet these conditions.

To request a return, contact us at support@shopavenlo.com before sending any item. Returns sent without prior authorization may not be accepted. Our authorized return facility is located in China, and return instructions will be provided by email.

Customers are responsible for return shipping costs when returning an item because of personal preference, an incorrect size selection, or a change of mind. Original shipping charges and return shipping costs are non-refundable.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include your order number and clear photographs of the item and packaging. If approved, we will issue a refund to the original payment method. You will not be required to pay return shipping for an error caused by us.

After an approved return is received and inspected, we will process the refund within 5 business days. Your bank or card issuer may require additional time to post the refund.

Items returned used, worn, washed, damaged after delivery, or without their original tags may be refused.

Contact: support@shopavenlo.com

ORDER CANCELLATION POLICY

Orders may be canceled or changed within 12 hours of purchase by emailing support@shopavenlo.com.

After 12 hours, the order may already be in processing and cancellation cannot be guaranteed. Orders that have already shipped cannot be canceled and must follow our Return and Refund Policy.

AVENLO may cancel an order because of suspected fraud, inventory unavailability, an obvious pricing error, an incomplete address, or another issue that prevents lawful fulfillment. If we cancel an order, the customer will receive a full refund to the original payment method.